FAQs

Welcome to the Florvik FAQ page! Here, we’ve compiled answers to the most common questions about our products, orders, shipping, and policies. If you don’t find your question here, please feel free to contact our support team at support@florvik.shop or use our 24/7 live chat.

1. What products does Florvik sell?
Florvik offers a wide range of high-quality home, lifestyle, and fitness products, carefully curated to meet your needs. From practical everyday essentials to innovative tools and gadgets, every item is selected for durability, quality, and style.

2. Where do you ship?
We currently ship all orders within the United States. At this time, international shipping is not available.

3. How much does shipping cost?
All Florvik orders qualify for free standard shipping. There are no hidden fees for delivery.

4. How long does shipping take?

  • Handling Time: 1–2 business days (Monday–Friday)
  • Transit Time: 5–8 business days (Monday–Friday)
  • Total Delivery Time: Typically 6–10 business days from order placement

5. Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email. You can track your order on our website. Please allow 24–48 hours for tracking information to update.

6. Can I cancel or change my order?
Orders can be canceled before they are shipped for a full refund. Once an order has been shipped, you may follow our Refund Policy for returns or exchanges.

7. What should I do if my package is lost or stolen?
Florvik is not responsible for packages marked as delivered but reported lost or stolen. Please contact our support team immediately — we’ll help you resolve the issue.

8. Can I return or exchange my purchase?
Yes! We accept returns and exchanges according to our Refund Policy. Please ensure products are unused, in their original packaging, and returned within the specified time frame.

9. Do you offer gift wrapping?
Currently, Florvik does not offer gift wrapping, but all orders are securely packaged to arrive in excellent condition.

10. Are your products covered by a warranty?
Yes! Many of our products include a limited warranty. Warranty details vary by product and are included in the product description.

11. Can I change my shipping address after placing an order?
You can change your address before the order is shipped. If your package is already in transit, it may not be possible to change the address.

12. How can I contact Florvik customer support?
You can reach us via:

13. Are your products safe and high quality?
Absolutely! Every Florvik product is carefully selected for quality, safety, and durability. We work with trusted suppliers to ensure the best standards for our customers.

14. Do you offer discounts or promotions?
Yes! Florvik frequently runs special promotions and discounts. Sign up for our newsletter or check our website to stay updated.

15. Can I place an order as a business or for bulk purchases?
Yes! Florvik welcomes bulk or business orders. Please contact our support team for details on pricing and availability.

16. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure online payment methods available at checkout.

17. Is my personal information safe with Florvik?
Yes! Florvik values your privacy. All personal information is protected according to our Privacy Policy and is securely processed by our Shopify-powered platform.

18. Do you offer international shipping in the future?
We are working on expanding our shipping options and hope to offer international shipping soon. Stay tuned for updates via our newsletter or website.

For More Information:

Trade Name: Florvik
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1 (650) 414-2918
Business Mail: support@florvik.shop
Business Address: 1500 Overland Ct, West Sacramento, California 95691, United States